Turncloud Privacy Policy

This is the pivacy policy for Turncloud. We also have a privacy policy for this website, which can be found here

Who we are

Turncloud Limited (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Our registered office is at 6a St Andrews Court, Wellington Street, Thame, OX9 3WT and we are a company registered in England and Wales under company number 8622824. Our designated Compliance Office is Simon Gray, who can be contacted at simon@turncloud.co.uk or at our company headquarters in Long Crendon.

 Information that we collect

We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

 The personal data that we collect from you is: -

·         Name

·         Business Contact details, including email address and postal address

·         Mobile Telephone Number

·         Other information relating to your business for the provision of the goods and services or the purchase of services from you.

We collect information in the following ways: -

 ·         Online forms on our website

·         By phone or in person

·         By post

 Use of personal information

 We take your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: -

·         Where you have given your consent

·         We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address

·         We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

·         We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

 Your rights

You have the right to access any personal information that we process about you and to request information about: -

·         What personal data we hold about you

·         The purposes of the processing

·         The categories of personal data concerned

·         The recipients to whom the personal data has/will be disclosed

·         How long we intend to store your personal data for

·         If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and disclosing your personal information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use third-parties to provide the business services and functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding measures

We take your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

·         Data stored on our servers is always encrypted at rest and in transit.

·         Data stored on third-party email servers is encrypted at rest and in transit.

·         Non-email data stored on third-party servers is pre-encrypted, encrypted in transit and at rest on the cloud service. Cloud providers do not have access to decrypt the data at rest.

 Transfers outside the EU

We utilise some products or services that may be hosted/stored in non-EU countries which means that we may transfer any information which is submitted by you outside the European Economic Area ("EEA") for the purpose of providing products and services to you.

These include emails services, CRM services and data storage on Cloud services. When storing data on any cloud service, the data is encrypted in transit and at rest.

Therefore, when you use our products or services, the personal information you provide may be stored on servers which are hosted in non EU countries.  Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by us to protect your data and comply with the relevant data protection laws.

 Consequences of not providing your data

You are not obligated to provide your personal information to us, however, as this information is required for us to provide you with our services, we will not be able to offer some or all our services without it.

Legitimate interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for processing your contact information and support information for the service we provide and have identified that our interests are required for the provision of the contractual agreement you have with us.

 

How long we keep your data

We only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Marketing

 We will occasionally send you details of our products and services by email or post that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

Lodging a complaint

We only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

 

Turncloud Limited

Simon Gray

Crendon House, Drakes Drive, Long Crendon, Bucks, HP18 9BB

01844 202763 – office@turncloud.co.uk